PeterConnects Receptionist is a powerful state-of-the-art telephone operator console – that is designed to work flawlessly with Microsoft Teams platform.
Managing and processing multiple incoming phone calls has never been easier.
Receptionist, from PeterConnects, is a telephone operator console that streamlines call handling from a single, integrated ‘pane of glass’. As a web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimize efficiencies, reduce customer friction, and improve the overall caller experience.
Receptionist is also available for Webex Calling and BroadWorks.
Increase Your Team’s Efficiency
Those who regularly handle calls will immediately notice the benefits of using Receptionist. Features such as contact management, simple transferals, call monitoring and recording as well as queue management and retrieval are easily executed – all from a user-friendly one-screen system.
Add the Receptionist to the tools that you are already using.
A call can make or break a customer’s experience. We make it easier for you to make it a positive one – every time.
See all of the features
Functionalities
Receptionist for Microsoft Teams
Compare features
Essentials
Advanced
Premium
Manage Calls
Dial Contact
Select contact in OmniDirectory en press Dial button
Call logs
Administration of inbound, outbound, and missed calls
Dial alternate number
Dial the alternate number listed in the contact details
Dial Ad Hoc Number
Enter the number in the search field and press dial
Dial from History
Click a contact in history to dial
List current Calls
Calls are shown in the conversation pane
View call details
Click a call to display the context info
Open URL
Generic web page widget
Standard call control
Answer, hold, resume, decline, and end a call
Pick up a call
Answer an incoming call for someone else
Transfer Calls
Blind transfer
Directly transfer to the destination
Consulted transfer
Call destination, and then transfer the call to this destination
Transfer to voice mail
Display a voicemail button for OmniDirectory contacts
Transfer to Queue
The queue will be visible in the OmniDirectory, and make it selectable as a destination
Indicate recalled calls
Calls recalled to the Receptionist are indicated (fallback)
Manage Conference calls
Conference calls
Answer a call, put a caller on hold, dial a destination, and add a caller to the active call
Email and Calendar
Send an e-mail to a contact
Send a call back reminder email
Support for email templates
Choose a language by selecting one of the predefined mail templates
View Office 365 calendar
Display calendar information from Office 365
View Google Suite calendar
Display calendar information from Google Suite
Manage Contacts
Monitored group contacts
Visible group contacts will automatically be monitored
View directory content
Combined list of contacts named in the OmniDirectory
Search contacts
Search in the OmniDirectory
Contact notes
Create personal notes for a contact
Personal contacts
Create/edit/delete personal contacts
Favorite contacts
Mark contacts as favorites, filter the OmniDirectory by favorites
Filter by contact type
Limit the phone book view to the contacts of a specific contact type (personal, group and queue)
Monitor Contacts
Automatic hook state monitoring
Automatically monitor the hook state of visisble contacts
Automatic presence monitoring
Automatically monitor the presence state of visible contacts
Visualize the presence and hook states
Display the aggregated status, with details in tooltip
View DND state of contacts
View the do-not-disturb status of entries on the contact list
View CFA state of contacts
View the call-forward-always status of the entries on the contact list
Receptionist functionality
View call history
Global call history displayed as a homepage widget
View personal CFA state
View personal call-forward-always state
View personal DND state
View personal do-not-disturb state
Queue functionality
Receive a call from queues
Only preselected joined queues
View calls on queues
View calls on joined queues, can also be hidden
Transfer call to ad hoc number
Enter a number as the destination for a queue call
Transfer call between queues
Queues are listed in the OmniDirectory and can be selected as the destination
Administration
Administration portal
Access to a separate administration environment
Configure SMTP server
Configure custom SMTP server, enables sending email from a standard email account
Configure Office connectors
Configure Office 365 or Google Suite connectors for calendar information
User experience
Modern web interface
Modern browser based user interface
Keyboard support
Most of the important commands are accessible via keyboard shortcuts
Support for Microsoft Teams phones
Microsoft account support
Login with your existing Microsoft account
Planned…
Custom Widgets (SDK)
Develop custom widgets and add them to the widget library
Track callback requests
Monitor if the callback requests have been handled
Dynamics CRM widget
Display context information from Microsoft Dynamics CRM including direct links to the target
Salesforce widget
Display context information from Salesforce CRM including direct links to the target
Dialpad
Dial any number from the integrated dialpad, also useful to emit DTMF tones
Tabbed layout for context information
Organize context panes in tabs resulting in a fixed area for widgets
Intuitive user-interface
PeterConnects Receptionist is a telephone operator console that it is easy to use and user-friendly.
Drag and drop call transfer
Drag and Drop call transfer is now possible. It is easier, faster and more accurate than ever before.
Calendar integration
A real-time overview of the calendar of each colleague is available.
Call-back reminders
A call-back reminder will be sent to the colleague who did not answer the call with all of the necessary information.
Perfect For Every Organization
If you’re looking for a high-performance communications platform – which your customers will love – then take a look at what Receptionist has to offer. The benefits include:
Intuitive and modern customizable interface
Future-proof: new functionalities are added regularly
User friendly: call back reminders and contact notes
Widgets library available
Customers can buy the PeterConnects’ Receptionist directly through our website but also via our extensive partner network. Users find the modern interface intuitive and simple to use, and they find that the additional functionalities not only make call handling easier, it also enables them to focus on the caller’s need
