What is Receptionist?
Receptionist, from PeterConnects, is a telephone operator console that streamlines call handling from a single, integrated ‘pane of glass’. As a web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimize efficiencies, reduce customer friction, and improve the overall caller experience.
Receptionist is currently available for Webex Calling and BroadWorks, but will soon debut on Microsoft Teams.
Increase Your Team’s Efficiency
Those who regularly handle calls will immediately notice the benefits of using Receptionist. Features such as contact management, simple transferals, call monitoring and recording as well as queue management and retrieval are easily executed – all from a user-friendly one-screen system.
Greater Productivity Means Improved CX
- Adds context to your calls
- Improves efficiency and productivity
- Work independent of location via your web-browser
Easy For End Users
A call can make or break a customer’s experience. We make it easier for you to make it a positive one – every time.
Drag and drop call transfer
Webex space integration
Perfect For Every Organization
If you’re looking for a high-performance communications platform – which your customers will love – then take a look at what Receptionist has to offer. The benefits include:
- Intuitive and modern customizable interface
- Future-proof: new functionalities are added regularly
- User friendly: call back reminders and contact notes
- Widgets library available
We offer PeterConnects’ Receptionist module to customers via an extensive partner network. Users find the modern interface intuitive and simple to use, and they find that the additional functionalities not only make call handling easier, it also enables them to focus on the caller’s needs.